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Tag: Warehouse
Return of Macmillan Product Bought From H.B. Fenn
by Dan
News / July 06, 2011
IMPORTANT NOTICE REGARDING RETURNS OF MACMILLAN PRODUCT ORIGINALLY BOUGHT FROM HB FENN
In May, Macmillan sent out a letter regarding returns from Canadian customers, directing customers to return books to their returns depot in Thorold, Ontario.
This letter is available here (PDF).
Fenn’s receivers are working to credit returns against amounts still owing to Fenn. This is part of a legal process over which Raincoast has no control. Raincoast is not legally allowed to credit customers for books bought from HB Fenn at this time, as any credits currently owing are meant to be included in the bankruptcy estate. It is our understanding from Macmillan’s letter that the receivers plan to process returns received up until August 12, 2011.
Raincoast will, after August 12, accept customer returns of Macmillan product that we now distribute subject to our usual returns policy, as long as it was bought from Fenn within 12 months of the returns date.
Thank you for your patience and cooperation.
For your information, Macmillan’s returns depot is at:
MPS Returns Centre,
c/o Book Depot
Dock #8
67 Front Street North
Thorold ON L2V 1X3
Canada
More room ... to fill up with books!
by Siobhan
News + Vancouver / June 24, 2011
Raincoast has been abuzz in all departments this week, getting everything set up for our new distribution partner, Macmillan.
The warehouse is looking really good, especially with the addition of yet more shelving... And if you love books, you know that new bookshelves really are exciting!
Lots of new space ... soon to be filled up by all those great Macmillan books coming in!
Reminder: We’re Moving in January 2011!
by Dan
News / November 18, 2010
Raincoast Books will be moving to a larger warehouse and new head office at 2440 Viking Way in Richmond B.C.
The current facility will close at the end of business on December 21, 2010 and the new facility will begin shipping books on January 4, 2011. Customer service—including EDI, our B2B site, and our client publisher extranet—will be on stream December 24. The new location is five kilometers from the current warehouse and will hold 40% more books.
New address as of January 2011:
Raincoast Books
2440 Viking Way
Richmond BC
V6V 1N2
Telephone: 1-800-663-5714 (will remain). Direct and local telephone numbers will change and new numbers will be communicated prior to our move.
Shipments that are scheduled to arrive in Vancouver after December 17, 2010 should be sent to 2440 Viking Way, Richmond, BC. Shipments prior to December 17 should be sent to 9050 Shaughnessy Street (our current address) unless otherwise stated by our inventory department.
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Moving the Future
by Jamie
News + Vancouver / September 08, 2010
Yesterday we announced that we are moving to a new location in January next year. We’ve been at our Shaughnessy Street home ten years and it was time for a change. We process over 11 million books a year and even though we already have the largest book distribution facility in western Canada, we need more space.
Raincoast Books to Move to a Larger Location in January 2011
by Dan
News + Vancouver / September 07, 2010
Raincoast Books will be moving to a larger warehouse and new head office at 2440 Viking Way in Richmond, B.C. The current facility will close on December 22, 2010 and the new facility will begin shipping books by January 3, 2011. Customer service—including EDI, our B2B site, and our client publisher extranet—will be on stream as quickly as possible after December 22. The new location is 5km from the current warehouse and will hold 40% more books.
“Our volume continues to grow and so a bigger and even more efficient warehouse has become an operational necessity,” said John Sawyer, CEO of Raincoast Books. “But customer service is a key priority for Raincoast so we have planned our expansion in such a way to minimize any disruption to our publishing and retail partners.”
The Raincoast warehouse facility processes over 11 million books a year and is the largest book distribution facility in western Canada. Raincoast has been named Distributor of the Year four times in the last decade by the Canadian Booksellers Association.
Raincoast’s warehouse is currently located at:
9050 Shaughnessy Street
Vancouver V6P 6E5
(tel) 604-323-7100
(fax) 604-323-2600
All orders and shipments should continue to be directed to this location until further notice.
For press enquires please contact:
Jamie Broadhurst
VP Marketing
Raincoast Books
604-323-7124
Email
About Raincoast:
Founded in 1979, Raincoast Book Distribution is made up of two full-service sales and marketing distribution divisions; Raincoast Books in Vancouver and Publishers Group Canada in Toronto, along with Book Express, a wholesale division that drives our customer service standard. Our benchmark is same day shipping for all orders received by 11:00AM. Rain or shine.