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Return of Macmillan Product Bought From H.B. Fenn
IMPORTANT NOTICE REGARDING RETURNS OF MACMILLAN PRODUCT ORIGINALLY BOUGHT FROM HB FENN
In May, Macmillan sent out a letter regarding returns from Canadian customers, directing customers to return books to their returns depot in Thorold, Ontario.
This letter is available here (PDF).
Fenn’s receivers are working to credit returns against amounts still owing to Fenn. This is part of a legal process over which Raincoast has no control. Raincoast is not legally allowed to credit customers for books bought from HB Fenn at this time, as any credits currently owing are meant to be included in the bankruptcy estate. It is our understanding from Macmillan’s letter that the receivers plan to process returns received up until August 12, 2011.
Raincoast will, after August 12, accept customer returns of Macmillan product that we now distribute subject to our usual returns policy, as long as it was bought from Fenn within 12 months of the returns date.
Thank you for your patience and cooperation.
For your information, Macmillan’s returns depot is at:
MPS Returns Centre,
c/o Book Depot
Dock #8
67 Front Street North
Thorold ON L2V 1X3
Canada
